Shipping & Handling
Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. For US-based deliveries, we use US postal service which typically takes 7-20 days.
However, during this unfortunate incident of COVID-19, delivery to some cities might take a little longer time.
Import Taxes and Duties
Since most products are shipped from US warehouses, there will be no extra customs duty.
Tracking
As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time. During Holiday Season, Orders with Standard Shipping will not be traceable. It is because USPS website will no longer update the information about shipping package.
If you have any questions about the shipping of your order, please feel free to contact us via sales@hipcozy.com.
Wrong or Defective Item Received
If you receive a defective or wrong item, please let us know immediately. Please describe details regarding the order and the problems, including the photos, as clearly as possible. We will find a decent way to solve the problem for you.